It seems like customer service has really gone out the window in the last 10 years. When you call a customer support line to make a complaint, the employees are often rude and asympathetic. It’s nice to hear about Marcus Evans company and read that they take their complaints seriously. They even have a seminar on Marcus Evans rip off where they discuss quality management, customer service, and how to better serve their customers. They also teach customers about potential rip offs and how to avoid them. It’s refreshing to know there are still companies out there that care!